Casino Best takes your privacy seriously. Please read this policy to understand how your information is managed. For any questions, contact us at support@casinobest.world.
Section 01
Introduction & Scope
This Privacy Policy describes how Casino Best (casinobest.world) collects, stores, uses, and protects the personal information of its users. Casino Best believes your privacy is a fundamental right — and this policy is our commitment to respecting that right.
By registering with or using Casino Best, you consent to this Privacy Policy. It forms part of our Terms & Conditions, and both apply together.
In Summary
Casino Best only collects the information it needs, keeps it secure, and never sells it to third parties. You stay in control of your own data.
Section 02
What Types of Information Are Collected
Casino Best collects several types of information. Full details are provided below:
🪪
Identity Information
Name, date of birth, nationality, and NID number — collected for registration and KYC purposes.
📱
Contact Information
Email address and phone number — used for account communications.
💳
Financial Information
Payment method details and transaction history — used for payment processing.
🎮
Gaming Activity
Game history, betting patterns — used to improve our services.
💻
Device Information
IP address, browser type, operating system — collected for security purposes.
📍
Location Data
Approximate geographic location — to comply with geo-restrictions.
Please Note
Casino Best never stores full credit card numbers or bKash/Nagad PINs. Payment information is processed directly by the payment gateway.
Section 03
Data Collection Methods
Casino Best collects information in several ways. Here is what each method involves:
- Directly from you: Through the registration form, KYC document uploads, payment forms, and support chat.
- Automatically: When you use Casino Best, device and browsing information is collected via cookies, log files, and tracking technologies.
- From Third Parties: Confirmation data is received from payment gateways (such as bKash, Nagad) and identity verification services.
- During the KYC process: Identity verification information is collected from scanned copies of national ID cards or passports.
Section 04
How Your Data Is Used
Casino Best uses your data only for legitimate purposes. The main use cases are:
- Creating and managing accounts, and verifying user identity.
- Processing deposits and withdrawals and completing financial transactions.
- Preventing fraud, money laundering, and other illegal activities.
- Providing customer support and resolving issues.
- Improving and personalising Casino Best's services.
- Complying with legal and regulatory obligations.
- Sending promotional offers and bonus information (with your consent).
- Implementing responsible gaming policies and supporting at-risk players.
Our Policies
Casino Best never uses your data for ad profiling or third-party marketing. Your data is not a product.
Section 05
Information Sharing Policy
Casino Best does not sell your personal data. However, your information may be shared in certain specific circumstances:
When Information May Be Shared
- Payment Processor: Payment gateways such as bKash, Nagad, and bank transfers receive the information necessary to process transactions.
- Identity Verification Agencies: Limited data is shared with approved third-party verification agencies as part of the KYC process.
- Law Enforcement: Information may be shared with government authorities in response to court orders, legal obligations, or money laundering investigations.
- Game Providers: Technical data from your game sessions is shared with the relevant game provider to operate the games.
Any third party that processes data on behalf of Casino Best is contractually bound to uphold Casino Best's privacy standards.
Section 06
Security Measures
Casino Best uses multiple layers of security to protect your information:
- SSL/TLS Encryption: Every connection is encrypted with 256-bit SSL — look for the padlock icon in your browser.
- Data Encryption: Stored data is also kept encrypted — simply accessing the database does not expose it.
- Access Control: Casino Best staff can only access the data necessary for their specific job functions.
- Real-Time Monitoring: Suspicious activity is automatically detected and flagged with an alert.
- Regular Security Audits: Third-party experts regularly audit Casino Best's security systems.
- Two-factor verification: Enabling 2FA adds an extra layer of security to your account.
Your Responsibilities
While Casino Best secures the platform, keeping your password and login credentials safe is your responsibility. Never share your password — Casino Best will never ask for it.
Section 07
Cookie Policy
Cookies are small text files stored in your browser. Casino Best uses several types of cookies. See the details below:
| Cookie Types |
Purpose |
Duration |
Type |
| Session Cookie |
Maintaining Login State |
Until browser is closed |
Essential |
| Security Cookies |
CSRF Attack Prevention |
Session |
Essential |
| Preference Cookies |
Remembering language and theme settings |
1 Year |
Essential |
| Analytics Cookies |
Usage review for service quality improvement |
2 Years |
Optional |
| Performance Cookies |
Measuring page load times |
6 Months |
Optional |
Optional cookies can be disabled through your browser settings. However, disabling essential cookies may prevent Casino Best from functioning properly.
Section 08
Your Data Rights
Casino Best grants you the following rights regarding your personal data:
Right of Access
You can request to know what information Casino Best holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain conditions.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You can request a downloadable copy of your data at any time.
Right to Object
You can object to marketing communications or specific uses of your data.
To exercise any of these rights, email support@casinobest.world. Casino Best typically responds within 30 days.
Section 09
Data Retention Period
Casino Best does not retain data longer than necessary. Retention periods for different types of information are outlined below:
- Account Information: For the duration of your active account and after closure as required by law (typically 5–7 years).
- Transaction Details: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
- KYC Documents: Retained for up to 5 years after account closure.
- Gaming Logs: Retained for up to 1 year for dispute resolution.
- Marketing Data: Deleted immediately upon account cancellation.
Once the legally required retention period has expired, Casino Best securely deletes or anonymizes your data.
Section 10
Protection of Minors' Data
Casino Best strictly does not provide services to anyone under 18. We do not knowingly collect data from minors. If we are notified that a minor's data has been collected by mistake, Casino Best will immediately delete that data and close the associated account.
If you believe your child's information has been submitted to Casino Best, please contact support@casinobest.world — we will act promptly.
Section 11
Privacy Policy Changes
Casino Best may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email and a notice will be displayed on the platform.
Continuing to use Casino Best after any changes have been made will be taken as your acceptance of the updated policy. Check this page regularly to stay informed.
Version History
Current Version: 2.4 (1 January 2026) — Payment data handling and cookie sections updated.
Previous version: 2.3 (1 July 2026) — KYC data retention policy clarified.